I liked what Dr. Alec Courosa posted on his twitter page. It’s an article about online communities and starting online businesses. Most of the experinces this post provided is about listening to people responses. Interacting with people is the key to success in any business.
Many businesses come out with slogans to denote that such as :
Marriott ” The answer is yes”. “We ‘re pleased to serve”. “Your smile is our aim” Not sure of the last one. If you know more slogs please add them.
However, listening to customers is not only related to business. It can be about anything in life such as politics, elections, education, softwares, relationships.. etc
Our life is mainly based on satifying others. Yes, we should statify them. But, at the same time, do the “other” know what they want? and do we have to listen? what are the concequences of not listening?
I think listening is a bless, but sometimes excessive use of listening is something that you cannot just do constantly. You cannot statify all people and businesses and humans have toaccept this. So, we will play on the majority. However, we have this notion “moving with the current/crowd”. I think that some people may not voice their concerns just because they disapprove what the crowd agrees on. It really needs audacity to do this in the face of opposition. Right or wrong… do not know, what I know is just speak up…
NB: do not know whether this post make sense, but these thoughts came out to my mind while writing and I thought of sharing them.